{"id":9,"date":"2025-06-30T09:35:17","date_gmt":"2025-06-30T09:35:17","guid":{"rendered":"https:\/\/daruridelumina.ro\/?page_id=9"},"modified":"2026-10-21T13:50:14","modified_gmt":"2026-10-21T13:50:14","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/daruridelumina.ro\/?page_id=9","title":{"rendered":"Retururi \u0219i ramburs\u0103ri"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9\" class=\"elementor elementor-9\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c9a12 e-flex e-con-full e-con e-parent\" data-id=\"c9a12\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e9b13 elementor-widget elementor-widget-html\" data-id=\"e9b13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>.dlp{font:15px\/1.7 system-ui,sans-serif;background:#fffaf4;color:#403024;padding:35px 16px 65px}.dlp main{max-width:850px;margin:auto;background:#fff;border:1px solid #eadfce;border-radius:18px;padding:clamp(20px,4vw,45px);box-shadow:0 9px 32px #56371d0a}.dlp h1{font:700 clamp(29px,5vw,41px) Georgia,serif!important;color:#58351f!important;margin:0 0 18px}.dlp h2{font:700 23px Georgia,serif!important;color:#704522!important;margin:27px 0 10px}.dlp p,.dlp li{font-size:15px;line-height:1.75;color:#4d3d30}.dlp a{color:#89551c;text-decoration:underline}.dlp .info{background:#f6ecdb;border-left:4px solid #b78a4b;padding:15px;border-radius:8px}.dlp .details{font-size:13px;color:#726355}.dlp ul{padding-left:22px}.dlp strong{color:#3d291b}<\/style><div class=\"dlp\"><main><h1>Retururi \u0219i ramburs\u0103ri<\/h1><div class=\"info\"><strong>Drept de retragere: 14 zile calendaristice<\/strong> de la primirea produsului pentru consumatorii care cump\u0103r\u0103 online, sub rezerva excep\u021biilor legale.<\/div><h2>Cum solici\u021bi retragerea<\/h2><p>\u00cen termen de 14 zile de la intrarea \u00een posesia produsului, comunic\u0103 decizia neechivoc\u0103 de retragere prin email la <a href=\"mailto:daruridelumina.ro@gmail.com\">daruridelumina.ro@gmail.com<\/a>. Men\u021bioneaz\u0103 numele, num\u0103rul comenzii \u0219i produsele returnate. Po\u021bi folosi orice declara\u021bie clar\u0103; un formular special nu este obligatoriu.<\/p><h2>Expedierea produselor<\/h2><p>Trimite produsele \u00eenapoi \u00een cel mult 14 zile de la comunicarea retragerii la <strong>Emporium Flowers SRL, Strada Livezii nr. 24, S\u0103li\u0219te, jude\u021bul Sibiu, Rom\u00e2nia<\/strong>, dup\u0103 confirmarea instruc\u021biunilor de retur. \u00cempacheteaz\u0103 tablourile cu protec\u021bie adecvat\u0103 pentru a preveni deteriorarea ramei \u0219i a sticlei\/materialelor decorative.<\/p><h2>Costul returului<\/h2><p>\u00cen cazul retragerii f\u0103r\u0103 motiv, costul direct al transportului de retur revine consumatorului, \u00een limitele legii, dac\u0103 nu comunic\u0103m expres c\u0103 \u00eel suport\u0103m noi. Pentru un produs neconform sau expediat gre\u0219it se aplic\u0103 drepturile legale distincte.<\/p><h2>Rambursarea banilor<\/h2><p>Ramburs\u0103m sumele datorate conform legii, inclusiv costul livr\u0103rii standard ini\u021biale c\u00e2nd acesta trebuie restituit, f\u0103r\u0103 \u00eent\u00e2rzieri nejustificate \u0219i cel t\u00e2rziu \u00een 14 zile de la informarea despre retragere. Putem am\u00e2na rambursarea p\u00e2n\u0103 c\u00e2nd primim produsele ori dovada expedierii lor, conform legii. Rambursarea se face prin aceea\u0219i metod\u0103 de plat\u0103, cu excep\u021bia unui acord expres pentru o alt\u0103 metod\u0103, f\u0103r\u0103 taxe suplimentare pentru consumator.<\/p><h2>Starea produselor<\/h2><p>Consumatorul r\u0103spunde doar pentru diminuarea valorii rezultat\u0103 din manipul\u0103ri care dep\u0103\u0219esc ceea ce este necesar pentru stabilirea naturii, caracteristicilor \u0219i func\u021bion\u0103rii produselor. Nu se poate refuza automat retragerea doar pentru c\u0103 ambalajul a fost deschis.<\/p><h2>Excep\u021bii \u0219i produse neconforme<\/h2><p>Excep\u021biile prev\u0103zute de art. 16 din OUG 34\/2014 se aplic\u0103 doar \u00een situa\u021biile expres prev\u0103zute de lege, de exemplu pentru unele produse realizate dup\u0103 specifica\u021biile consumatorului. Returul pentru retragere nu restr\u00e2nge drepturile consumatorului \u00een caz de neconformitate.<\/p><p class=\"details\"><strong>Operator:<\/strong> Emporium Flowers SRL \u00b7 S\u0103li\u0219te, Strada Livezii nr. 24, jud. Sibiu, Rom\u00e2nia \u00b7 CUI 50670740 \u00b7 J2024029361003 \u00b7 Tel. <a href=\"tel:+40758790696\">0758 790 696<\/a> \u00b7 Email <a href=\"mailto:daruridelumina.ro@gmail.com\">daruridelumina.ro@gmail.com<\/a><\/p><\/main><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Retururi \u0219i ramburs\u0103ri Drept de retragere: 14 zile calendaristice de la primirea produsului pentru consumatorii care cump\u0103r\u0103 online, sub rezerva [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - 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